Harmonizing Psychology and Marketing: Forging Deeper Connections with Customers
Marketers need to recognize and adapt to the individual differences that define each customer. Understanding and addressing...
What if marketers could create a highly personalized communications plan for every individual in a database? What if the personalization was reflected across more than just content, but also cadence, preferred channel, layout, offers, and more? Further, what if a marketing plan could adapt in real-time to meet each customer’s evolving preferences and needs? That’s infinite personalization.
Continue ReadingMarketers need to recognize and adapt to the individual differences that define each customer. Understanding and addressing...
In a digital age brimming with communication channels, email remains a cornerstone for building brand devotion. In fact, 87%...
What if marketers could create a highly personalized communications plan for every individual in a database? What if the...
Emotional loyalty—the personal connections and sentimental bonds consumers have with certain brands—is not about how often a...
Strategically designed partnerships can create a revenue-enhancing synergy that boosts loyalty and devotion for the...
The Credit Card Competition Act of 2023 is proposed legislation, with bipartisan support, aimed at reducing credit card...
Marketers put a lot of focus on connecting with Gen Z—who are sometimes called zoomers—but older generations still drive...
Introducing a new series Developments in artificial intelligence (AI) dominate the zeitgeist. AI’s implications for...
Launch a community collaboration that delivers Corporate social responsibility (CSR) matters to consumers and employees. In...
From an early age, badges inspire us to set goals, motivate us to keep trying, and reward us for a job well done. Whether...
Positive brand perception—how customers and potential customers view a brand and its values—remains a vital component of...
Like it or not, influencers are here to stay. Fueled by the growing numbers of Gen Zers entering the workforce and the...
Marketers frequently refer to text messaging as marketing’s most underutilized channel. Brands use text messaging in many...
Our experts dusted off their crystal balls (which is to say, they mined decades of combined insights and innovative...
Previously, in our series on tiered recognition, we explored why brands personalize perks and benefits for their...
Listen to or read riffs on the latest topics and trends from our colleagues across the agency. We’d love to hear what you...
It’s a landmark anniversary around here, and we’re embracing it. Bring out the candles, the cake, and the list of...
Despite rapidly emerging technologies and post-pandemic societal shifts, customer loyalty is the lifeblood of successful...
Marketers need to recognize and adapt to the individual differences that define each customer. Understanding and addressing...
What if marketers could create a highly personalized communications plan for every individual in a database? What if the...
An estimated 20% to 70% of customer relationship management (CRM) projects either fail to improve company performance or...
While consumers prepare for a potential downturn, your brand could be finely tuning your loyalty program. Develop a plan to...
This white paper uncovers opportunities to create long-term relationships across health sectors through proven loyalty...
Let the Loyalty and CRM Experts Help You Get Ahead of Consumer Expectations Looking ahead to the new year, we’ve identified...
Gen Z: Setting Trends & Showing the Receipts A digitally native generation with the world available at its fingertips, Gen Z...
2020’s three largest forces—the pandemic, civil unrest, and divisive politics—continue to have far-reaching impacts on both...
Here’s the long version. A loyal customer isn’t a forever customer. Our global survey of more than 6,500 people shows that...
The future of loyalty is more human and more creative than ever. Why? Because the past year has accelerated changes in the...
Traditional annual performance reviews don’t cut it. Not only does no one like them—employee or supervisor—but they also...
Customer experience as a topic has dominated thought leadership in trade magazines, blogs, and consulting publications the...
New year, new opportunities. The pandemic isn’t over yet, but the end is in sight. Consider focusing on five pivotal trends...
Over the past couple of years, a surge of lawsuits has targeted business websites that weren’t compliant with the American...
No one knows with certainty how the retail landscape will shake out over the next several months. Despite that, our team of...
Do your loyalty program members clamor for surprise benefits? Or valuable basics like exclusive discounts? Today’s...
It’s common practice in the marketing communications world to use paid ads—social, video, display, and search—to generate...
The top five reasons loyalty programs fail, and what to do about them. The initial structure and design of a loyalty program...
Operationalizing marketing's bigger role in ag Ag business, like many B2B industries, is feeling the disruption from the...