Insights & Publications | The Lacek Group

Trends 2025—Empathy Earns Brand Love

Written by The Lacek Group | Jan 7, 2025 7:36:02 PM

We can see the future.

You probably can see it too: technology. But as AI and other advances open new possibilities for building brand devotion, it becomes increasingly important to keep the human experience at the forefront. Finding ways to achieve a balance will inform loyalty, engagement, and the customer experience in the coming year. 

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